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Support

Need a hand with Brut? We're happy to help. The fastest way to reach us is email — we usually reply within a few days.

Common questions

Export won't save to Photos

Open Settings → Privacy & Security → Photos → Brut and allow Add Photos Only. You can also use Share on the export screen — it works without Photos access.

Restore a purchase

Open the Brut PRO screen in the app and tap Restore. Your active subscription will be restored to this Apple ID.

Manage or cancel a subscription

On your iPhone open Settings → your Apple ID → Subscriptions, or manage them at apps.apple.com/account/subscriptions. Cancelling stops future renewals; the current period isn't refunded.

What is Brut PRO?

An optional auto-renewing subscription (monthly or yearly) that unlocks video blocks, full-resolution video export, and fine-tuning a text tag's position. Everything else in Brut is free. See the Terms of Use for full billing details.

Your privacy

Brut processes your photos and videos entirely on your device — nothing is uploaded. Read the full Privacy Policy.

Still stuck?

Email info@story-grid.app with your device model, iOS version, and a short description (a screenshot helps), and we'll get back to you.